Refund & Cancellation Policy

1. General Policy

Growth Digital Studio provides digital, creative, technical and business solutions. Because many of our services involve customized work, resources, development time and project preparation, refund eligibility depends on the nature and stage of the service.

2. Before Work Begins

If a client requests cancellation before any substantial work has started, the cancellation request may be reviewed for a refund depending on the payment type, project agreement and any costs already incurred.

Any applicable transaction, processing, third-party or administrative costs may be deducted where applicable.

3. After Work Has Started

Once development, design, research, configuration, customization, consultation or other project work has started, payments may become non-refundable because resources and working time have already been allocated to the project.

4. Completed Services

Payments for completed services, delivered digital products, completed development work, completed design work, consultations or other successfully delivered services are generally non-refundable.

5. Client Cancellation

A client may request cancellation by contacting Growth Digital Studio through the available contact channels.

If a project is cancelled after work has started, the client may be responsible for payment for the work already completed and any approved or unavoidable project-related expenses.

6. Delays Caused by the Client

Refunds will generally not be issued solely because a project is delayed due to missing content, credentials, approvals, feedback, access or other information required from the client.

We will make reasonable efforts to continue the project once the required information or approval is provided.

7. Third-Party Services & Costs

Some projects may involve third-party services such as hosting, domains, plugins, software licenses, APIs, advertising platforms, payment providers or other external services.

Payments made to third-party providers may be subject to their own refund policies and may not be refundable by Growth Digital Studio.

8. Subscription & Recurring Services

Where a service is provided on a recurring or subscription basis, cancellation will normally apply to future billing periods unless otherwise agreed.

Cancellation of a recurring service does not automatically create a refund for a billing period that has already started or for services that have already been provided.

9. Hosting & Domain Services

Hosting, domain registration, SSL certificates and other third-party infrastructure services may have separate cancellation and refund conditions depending on the provider and registration status.

Domain registrations may be non-refundable once registered because the domain has been allocated through a third-party registrar.

10. Refund Requests

Refund requests should be submitted as soon as possible and should include the client's name, order or project information, payment details and reason for the request.

Each request will be reviewed according to the service involved, project status, agreed terms and applicable circumstances.

11. Approved Refunds

If a refund is approved, it will normally be processed through the original payment method where reasonably possible.

The time required for the refunded amount to appear in the client's account may depend on the payment provider or financial institution.

12. Non-Refundable Circumstances

Refunds may not be available where:

• The agreed service has already been substantially completed.
• Digital work or deliverables have already been provided.
• The client changes their mind after work has started.
• The delay is caused by missing client information or approval.
• Third-party costs have already been incurred.
• The service has already been used or consumed.
• The cancellation conflicts with previously agreed project terms.

13. Service Issues

If you believe a delivered service does not meet the agreed requirements, please contact us promptly. We will review the issue and, where appropriate, attempt to correct reasonable issues within the agreed project scope.

14. Policy Changes

Growth Digital Studio may update this Refund & Cancellation Policy from time to time. Any updated version will be published on this page with a revised "Last Updated" date.

15. Contact Us

If you have questions about a refund, cancellation or service payment, please contact Growth Digital Studio through the contact information provided on our website.