Service Delivery Policy
This policy explains how Growth Digital Studio delivers its digital services, projects, solutions and other paid services.
1. Overview
Growth Digital Studio provides digital solutions and services to businesses, organizations, entrepreneurs and individuals. Services are primarily delivered digitally through online communication, cloud platforms, websites, software systems, email and other applicable digital channels.
2. Types of Services
Depending on the selected service or package, Growth Digital Studio may provide:
- Website and web development
- WordPress and WooCommerce development
- E-commerce solutions
- SEO and search visibility services
- Digital marketing services
- Social media and content services
- Graphic and creative design
- AI automation solutions
- Custom business software
- Website maintenance and technical support
- Hosting and related digital services
- Other customized digital solutions
3. Service Commencement
For project-based services, work generally begins after the required payment, project information, requirements and necessary access or materials have been received.
The exact commencement date may vary depending on project complexity, client requirements and availability.
4. Digital Service Delivery
Services are normally delivered digitally. Depending on the service, delivery may take place through email, website deployment, client dashboards, cloud storage, project management platforms, online meetings or other agreed communication channels.
5. Project Delivery Timeline
Estimated delivery times depend on the scope, complexity and requirements of each project.
A project timeline may be affected by client approvals, feedback, content availability, technical access, third-party services or changes to the agreed scope.
6. Client Requirements
Clients are responsible for providing accurate information, content, branding assets, credentials, access and other materials required for the successful delivery of a service.
Failure to provide required information or approvals may delay delivery.
7. Website & Software Projects
For website, software and development projects, delivery may include development, testing, configuration, deployment and handover according to the agreed project scope.
Additional functionality requested after the agreed scope may be treated as additional work and may involve additional charges.
8. Digital Marketing & SEO Services
Marketing and SEO services are generally delivered according to the agreed strategy, schedule and service package.
Growth Digital Studio does not guarantee specific search rankings, advertising performance, sales, leads, revenue or other business outcomes unless a specific written guarantee has been agreed.
9. AI & Automation Services
AI automation and software solutions may involve third-party AI models, APIs, cloud services and other external platforms.
Availability, pricing, usage limits and technical performance of third-party AI services may change independently of Growth Digital Studio.
10. Hosting & Technical Services
Hosting, domains, SSL certificates and other infrastructure services may be delivered through third-party providers.
Delivery and availability of such services may therefore depend on the technical performance and policies of the relevant third-party provider.
11. Revisions & Client Approval
Where revisions are included in a service package, they will be handled according to the agreed project scope.
Client approval may be required before final delivery, deployment or completion of certain project stages.
12. Service Completion
A service may be considered delivered when the agreed deliverables have been provided, deployed, made available to the client or otherwise completed according to the agreed scope.
13. Third-Party Dependencies
Some services depend on external platforms, APIs, hosting providers, payment gateways, advertising networks, plugins, software or other third-party systems.
Delays or interruptions caused by such third parties may affect service delivery and are outside the direct control of Growth Digital Studio.
14. Communication
Project communication may take place through email, WhatsApp, online meetings or other communication channels agreed with the client.
15. Service Support
Where support or maintenance is included in a purchased service, the duration and scope of support will depend on the applicable service package or agreement.
Requests outside the agreed support scope may be treated as additional services.
16. Contact Us
If you have questions regarding service delivery, project timelines or a purchased service, please contact Growth Digital Studio using the contact information available on our website.